Call Centre Training
Imagine yourself as a customer contacting a call centre of a reputable company and receiving poor service. Your experience as a customer is a direct reflection on the company and the way it treats its “valued customers” , in other words your dissatisfaction with the service you receive will be at the expense of the company.
Attending our 1 day call centre training, delegates will be taught the skills they need to be excellent service representatives.
Customized For Quick Learning
Who will benefit from attending this workshop:
- Anyone working or looking to be employed in customer service environment.
Cost:
Normal Price: R 1 200.00
Up To Date Curriculum
What is covered in the workshop:
- The basics of Effective Communication
- Telephone Etiquette
- Sales Strategy & Objection Handling
- Professional Image Training
- Soft Skills
- Customer Service
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